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Frequently Asked Questions
How can I order from this website?
What methods of payment
can I use?
What are the shipping and
handling charges?
When will my order arrive?
What if I want to return
or exchange something?
What is your policy on sale
prices.
What is your Privacy Policy.
I can't find an answer to
my question. How can I contact you?
Q. How can I order from
this website?
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To order from us you can:
-
Use
our online shopping cart system and our
SECURE payment system
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Call in your order to 1-888-MyFootwear
(1-888-693-6689)
(9am - 11pm Sunday through Saturday -- Eastern Time)
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Email your order to
orders@MoccasinSmart.com
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Mail it to us, our address is:
MoccasinSmart
535
Andrews Rd., Suite 100
Trevose, PA 19053
U.S.A.
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Q. What methods of
payment can I use?
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MoccasinSmart.com gladly accepts the following
payment types:
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Money Order / Personal Check
-
Must
be drawn on a US bank and in US dollars
-
Personal
checks and check by phone
(will be
cashed electronically)
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We accept Visa • MasterCard • Discover •
American Express
-
May be selected during checkout
using our secure
shopping cart.
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Q. What are the
shipping and handling charges?
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Order
Totals over $75.00 |
FREE UPS Ground |
|
Orders
under $75.00: |
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UPS
Ground (4 - 7 business
days) |
$7.95 |
|
UPS 3-Day Select |
$16.95 |
|
UPS 2nd Day Air |
$29.95 |
|
UPS Overnight |
Call for Quote |
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Canada, Hawaii or
Alaska (Ships USPS) |
13.95 |
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International Shipping |
$39.95 |
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Q. When will my order
arrive?
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Orders are typically in transit within 24 to 48 hours.
If you select Standard (Ground) Shipping for U.S.
shipments, you can expect to receive your order at your
front door 4 to 7 days after you place your order.
Orders shipped 3-Day or 2nd Day Air
will arrive faster than the times shown above.
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Q. What if I want to
return or exchange my moccasins?
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We offer a 30 day money-back /
exchange guarantee on all moccasins. If you are not
fully satisfied with your moccasins, please return them to
our address at:
MoccasinSmart
535
Andrews Rd., Suite 100
Trevose, PA 19053
U.S.A.
Please include your
invoice number and the model number, and briefly tell us
why you are returning it. Management requires a ten
percent restocking fee for each order.
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Q. What is your
policy on sale
prices?
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Sale prices,
discounts and product giveaways unless stated otherwise
are available online only. Prior online sales excluded
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Q. What is
your Privacy Policy?
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We at
MoccasinSmart.com have created this privacy statement in
order to demonstrate our firm commitment to privacy.
The following discloses our information gathering and
dissemination practices for this website.
User Information
Our
site uses forms which require users to give us contact
information
(like their email address). We collect this
information for internal use only and do not release
this information to any other party other than those who
require it for products we sell under license. In those
cases, the companies we provide the information to agree
to protect the confidentiality of user information with
the same care that we do.
In no
cases does credit card information leave our offices.
All credit card records received by phone, fax or mail
are destroyed by a security shredder after the retention
period required by the bank. Online charge orders are
destroyed immediately upon approval of order and will
need to be resubmitted for re-orders, or in the event a
problem should occur.
We
offer a SECURE and NON-SECURE order form. The secure
form uses a secure socket layer (SSL) to ensure that
your information is received only by us. The non-secure
form is provided for those who are unable to use the
secure form.
Information
Automatically Logged
We use
your IP address to help diagnose problems with our
server and to administer our Web site. Your IP address
is also used to gather broad demographic information.
We collect information such as browser and version,
screen resolution, operating system, and domain to help
us better design our site and to better serve our
guests.
External links
This
site contains links to other sites. MoccasinSmart.com
is not responsible for the privacy practices or the
content of such Web sites.
Security
We at
MoccasinSmart.com have security measures in place to
protect the loss, misuse and alteration of the
information under our control.
Data Quality/Access
This
site gives users the following options for changing and
modifying information previously provided:
You can send email to
privacy@MoccasinSmart.com
Contacting the Web Site
If you
have any questions about this privacy statement, the
practices of this site, or your dealings with this Web
site, you can contact us at:
MoccasinSmart
535
Andrews Rd., Suite 100
Trevose, PA 19053
U.S.A.
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Q. I can't find an
answer to my question. How can I contact you?
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If you
have any questions about the privacy statement, the
practices of this site, or your dealings with this Web
site, you can contact us by email at:
info@MoccasinSmart.com
Our
address is:
MoccasinSmart
535
Andrews Rd., Suite 100
Trevose, PA 19053
U.S.A.
Call us anytime between
9AM and 9PM Standard Eastern Time at:
1-888-MyFootwear
(1-888-693-6689)
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