How can I order from this website?

        What methods of payment can I use?

        What are the shipping and handling charges?

        When will my order arrive?

        What if I want to return or exchange something?

        What is your policy on sale prices.

        What is your Privacy Policy.

        I can't find an answer to my question. How can I contact you?

Q. How can I order from this website?

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    To order from us you can:

• Use our online shopping cart system and our
  SECURE payment system 
• Call in your order to 1-800-658-6855
  (9am - 11pm Sunday through Saturday -- Eastern Time)
• Email your order to orders@MoccasinSmart.com
• Mail it to us, our address is:

MoccasinSmart
535 Andrews Rd., Suite B
Trevose, PA 19053
U.S.A.

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Q. What methods of payment can I use?

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        MoccasinSmart.com gladly accepts the following payment types:

•     Money Order / Personal Check

•  Must be drawn on a US bank and in US dollars
• Personal checks and check by phone (will be cashed electronically)

•     Credit Card

• We accept Visa • MasterCard • Discover • American Express

•     PayPal

• May be selected during checkout using our secure shopping cart.

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Q. What are the shipping and handling charges?

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Q. When will my order arrive?

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    Orders are typically in transit within 24 to 48 hours.  If you select Standard (Ground) Shipping for U.S. shipments, you can expect to receive your order at your front door 4 to 7 days after you place your order.

    Orders shipped 3-Day or 2nd Day Air will arrive faster than the times shown above.      

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Q. What if I want to return or exchange my moccasins?

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    We offer a 30 day money-back / exchange guarantee on all moccasins.  If you are not fully satisfied with your moccasins, please return them to our address at:

MoccasinSmart
535 Andrews Rd., Suite B
Trevose, PA 19053
U.S.A.

Please include your invoice number and the model number, and briefly tell us why you are returning it.  Management requires a ten percent restocking fee for each order. 

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Q. What is your policy on sale prices?

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    Sale prices, discounts and product giveaways unless stated otherwise are available online only. Prior online sales excluded

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Q. What is your Privacy Policy?

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We at MoccasinSmart.com have created this privacy statement in order to demonstrate our firm commitment to privacy.   The following discloses our information gathering and dissemination practices for this website.

User Information

Our site uses forms which require users to give us contact information
(like their email address). We collect this information for internal use only and do not release this information to any other party other than those who require it for products we sell under license.  In those cases, the companies we provide the information to agree to protect the confidentiality of user information with the same care that we do.

In no cases does credit card information leave our offices.  All credit card records received by phone, fax or mail are destroyed by a security shredder after the retention period required by the bank. Online charge orders are destroyed immediately upon approval of order and will need to be resubmitted for re-orders, or in the event a problem should occur.

We offer a SECURE and NON-SECURE order form.   The secure form uses a secure socket layer (SSL) to ensure that your information is received only by us.  The non-secure form is provided for those who are unable to use the secure form. 

Information Automatically Logged

We use your IP address to help diagnose problems with our server and to administer our Web site. Your IP address is also used to gather broad demographic information.  We collect information such as browser and version, screen resolution, operating system, and domain to help us better design our site and to better serve our guests.

External links

This site contains links to other sites.  MoccasinSmart.com is not responsible for the privacy practices or the content of such Web sites.

Security

We at MoccasinSmart.com have security measures in place to protect the loss, misuse and alteration of the information under our control.

Data Quality/Access

This site gives users the following options for changing and modifying information previously provided:

You can send email to privacy@MoccasinSmart.com

Contacting the Web Site

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact us at:

MoccasinSmart
535 Andrews Rd., Suite 100
Trevose, PA 19053
U.S.A.

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Q. I can't find an answer to my question. How can I contact you?

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If you have any questions about the privacy statement, the practices of this site, or your dealings with this Web site, you can contact us by email at:

info@MoccasinSmart.com

Our address is:

Call us anytime between 9AM and 9PM Standard Eastern Time at:

1-800-658-6855

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